On-Demand Service Management Solution

Benefits / Outcomes

• Significantly improve access to highly skilled technician and SMEs
• Reduce or stop OPEX costs related to technical support and introduce a new revenue stream
• Remove the need for long-term and expensive contracts for technical support
• Benefit agencies such as city power by giving agency directly to the citizen to log faults directly with a skilled technician who only gets paid when issue is resolved

Target Audience

The solution has both B2C and B2B components to enable ordinary citizens to have access to exceptional skills to address day-to-day challenges (e.g. fix a virus in a laptop). TECHNISHEN™ also contributes to employment of skilled technicians by vetting and giving them access to the market.

Further, it optimises business support by freeing dedicated OPEX budget generally allocated to support issues and only spending on real technical issues as and when they happen - improving overall technical staff overheads

Pricing Considerations

Reasonable pricing estimation for setup which can be provided once your detailed requirements are understood, including requirements for dedicated and local infrastructure

Other costs calculated for onboarding at R250 per technician. And per ticket, with a call out fee at R450 per hour (R400 goes directly to the technical expert, R50 to the TECHNISHEN™ platform)